Do Flora’s products have any side effects?

All our products are clinically tested for safety and efficacy and are completely free from side effects when used in the dosage according to the instructions on the product packaging.Each product undergoes extensive research for safety and efficacy. It must meet stringent regulatory requirements before they are available to the customer.

How to connect with Flora’s Cosmetics?

We are open to your queries on email, call, WhatsApp, and post. Please use the below official contacts: Email address: support@floras.co.in Kindly give us up to 24 hours for a response. Include your contact information so we may respond to you. Call us (Toll-Free): +91-98301 81414 Available between 10:00 hrs. IST to 17:00 hrs. IST, Monday to Friday. WhatsApp us: +91-98301 81414 Postal Address: Floras Cosmetics 81, Dr Daudhar Rahaman Road Swiss Park, Near Dhaka Kalibari Kolkata – 700033 West Bengal, India.

Why cash-on-delivery is not applicable in my location?

The Cash-on-Delivery (COD) payment method depends on the courier partner servicing your location. If the courier service is unable to provide a COD option for your location, it will not be available to you.

Is it safe to use my Debit/Credit card in this website?

To always keep your transaction details confidential, our payment gateway partners use secure encryption technology. Hence, you can rest assured of your payment information. When users proceed with the payment, they are redirected to secure CC Avenue Payment Gateway to provide their Credit Card / Debit Card / Net Banking details for the transaction. A window will appear on your browser notifying you when you enter and leave the secure environment. The address in your browser will also change from an "http://" address to an "https://" address along with a small padlock icon appearing in the bottom left-hand corner of your browser. Upon processing a successful transaction, a confirmation email is sent to the email address provided with the order details. The security is handled by an independent third-party – CC Avenue, who certifies that the information is encrypted and secure. Please note, we DO NOT collect/store credit card/debit cards or any of your sensitive financial details on our server. Your security is our security.

How can I pay and buy the product?

You can use any of the following payment methods: • Debit Card / Net Banking / Cash Cards / Mobile Payment • MasterCard or Visa Credit Cards / Citibank Debit or ATM Card / Diners International Card • Wire / Bank / Fund Transfer • Demand Draft • Cash on Delivery Payments are processed through CC Avenue's secure website. To always keep your transaction details confidential, our payment gateway partners use secure encryption technology. Hence, you can rest assured of your payment information.

Where can I buy Flora’s products?

In India - West Bengal, there are multiple outlets to buy Flora’s products. We are available in almost all leading Ecommerce platforms. We also have an official Flora’s online store that offers a convenient option of placing orders and receiving products at your doorstep.

Can I combine multiple offers?

No, multiple offers cannot be combined into one order. At any given time, you can either redeem a gift card, or discount code, or loyalty points. Discount code is not applicable on bundles that are already discounted.

How are items packed before shipping?

Products are shipped in packages by following standard packing procedures.

What is your refund policy?

We offer a 100% no-quibble money-back guarantee. If you are not satisfied with our products, we will offer a 100% refund (excluding delivery charge and gift-wrapping, where appropriate). For refunds on Cash-on-Delivery orders, please share your bank account details to receive the refund amount. To avoid any issues, kindly read our returns policy in detail before placing your return and refund request.

A bundle pack is pre-defined multiples of a single product or a combination of multiple different products, which might be available for purchase at a discounted price. Discount codes are not applicable to these bundles.

How Do I know that I have successfully placed the order?

Once our system receives your payment confirmation, it registers your order, and we will begin to process it. You will receive an email containing the details of your order and a confirmation of the same. In this mail, you will receive a unique Order ID (eg. 12345), a listing of the item(s) you have ordered, and the expected date of dispatch. You will also receive a notification when we ship the item(s) to you. Shipping details will be provided with the respective tracking number(s).

How does the delivery process work?

During the checkout, you are required to enter the shipping address for delivery. We have reputed couriers that schedule all the deliveries. You will receive a tracking number and will be notified of the whereabouts of the order.

What is the estimated time of receiving the delivery?

Estimated delivery time is 48 to 72 hours* for local and regional areas and for national areas it is 72 to 120 hours* post shipping (business days exclude Sundays and other holidays). Estimated delivery time is dependent on the destination to which you want the order shipped and our locations (Kolkata, West Bengal). **We aim to provide a delightful customer experience by delivering your products within the estimated delivery time. However, there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistic challenges beyond our control, for which we are not liable. We would request you to cooperate as we are continuously working towards fulfilling your order on time.

What are the delivery charges of the products?

We incur higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps us offset logistics costs. You can check the shipping details page to know about the latest delivery charges.

Floras Cosmetics-Redefining the essence of beauty by Mrs. Sharmila Singh Flora.

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Best Selling Products On Floras : Flora's Skin Clear Cream Flora's Whitening Glow Cream Flora's Anti Blemish Cream Flora's Forever(Anti Aging Cream) Flora's Rose Skin Toner Flora's Skin Toner (For Pimple) Flora's Aloe Premium Hair Tonic Flora's Anti Frizz Hair Serum Flora's Skin Brightning Serum Flora's Spa Shampoo Flora's Shampoo Anti Dandruff with ZPTO Flora's Premium Shampoo Flora's Hair Conditioner with SPA Flora's Heena Powder Mix Flora's Hair Protein Pack Flora's Aloevera Gel with Glow Flora's Radiance Gold Kit Flora's Skin Clear Cream Floras Whitening Glow Cream Flora's Deep Cleansing Lotion Flora's Deep Cleansing Lotion Flora's Moisturizer For Face Flora's Moisturizer For Face Flora's Rose Skin Toner Flora's Hair Lotion Flora's Sun Block ( SPF - 30 ) Flora's Sun Block ( SPF - 40 ) Flora's Sun Block ( SPF - 50 ) Flora's Spa Shampoo Flora's Shampoo Anti Dandruff with ZPTO Flora's Premium Shampoo Flora's Hair Conditioner with SPA Flora's Strawberry D-Tan Facewash Flora's Strawberry D-Tan Facewash Flora's Tea Tree Oil Control Facewash Flora's Tea Tree Oil Control Facewash Flora's Body Wash Flora's Body Wash Flora's Gold Facewash Flora's Pearl Skin Whitening Facewash Flora's Veg Peel Flora's Tan Clear Scrub Flora's Tan Clear Scrub Flora's Tan Clear Scrub Flora's Whitening Glow Pack Flora's Whitening Glow Pack Flora's Splash Refreshing Face and Body Lotion Flora's Light Almond Hair Oil Flora's Light Almond Hair Oil Flora's Almond Body Oil Flora's Almond Body Oil Flora's Red Sindoor Flora's Red Liquid Sindoor Flora's Whitening Pearl Kit Flora's Green Seaweed Gel Flora's Radiant Anti Aging Mask Flora's Rice Water Flora's Almond and Honey Body Lotion Flora's Lip Balm (Pack of 2) Flora's Maroon Liquid Sindoor Flora's Veg Peel Flora's Gua sha Flora's Age Control Moisturizer Flora's Age Control Moisturizer Hand and Foot Care Cream Skin Nourishing Cream Skin Nourishing Cream Soothing winter care cream

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